Harumi Rice Cooker 2.8L HRC 2828

FAQ

Warranty & Repairs

How long is the warranty?
1 year standard warranty on product malfunction. All batteries come with a 6-month warranty. Warranty claims are only valid with proof of purchase ie. Order number for online purchases, Purchase receipt, E-warranty registration or Warranty card sent to our office.

What does warranty cover?

Warranty only covers electrical components, ie. Spare parts wear & tear are not included. Warranty does not cover issues due to user mishandling the product (eg: cracks / breakages due to hard force).

The product shows an error code and does not function properly anymore. What should I do?

Take note of the error code and refer to the user manual for the error code illustration. If user is unable to troubleshoot, bring the product to the service centre and inform our staff on the issue.

How long does servicing an item take?

For simple issues, repairs can be completed within 3 working days. For more complicated problems which require testing, it may take up to 7-10 working days.

Is transport service provided for faulty items?

We only provide transport service for our Dual Intelligent Cookers which are still within the warranty period. Should customers require transport service, we are able to arrange at a fee.

I have placed an order. When can I receive my item?

Orders will be processed within 2 working days, and it may take up to 5 working days for the order to be delivered. Customers will be notified via email when their orders have been sent out.

Can I buy electrical parts and repair it myself?

We do not allow sales of electrical parts. All our products need to be repaired by our certified technician.