Harumi Ceramic Cooker with Free Pot HICC-212

FAQ

Product FAQ

What cookware is suitable?

Only induction friendly pots and pans ie. stainless steel

The glass is still hot after cooking. How do I clean the glass?

The cooker takes 10-20 mins to fully cool down. Wait for the cooker to cool down first, do not clean when the glass is still hot. Use a wet cloth and cleaning chemical to wipe the glass.

There are scratches and stains on the glass. How do I remove them? Are they covered under warranty?

Scratches and stains are normal while using and are not covered under warranty. To reduce scratches, always place cookware lightly on the glass surface and do not drag any cookerware across the glass. Always clean the glass after each use for easy removal of stains. To remove stubbon stains, use special chemicals meant for ceramic hobs instead of normal cleaning detergent.

After pressing the “Off” button on the cooker, there is a noise emitted from the cooker.

The noise comes from the fan emitting hot air from beneath the cooker to prevent overheating. That is normal and will stop after 5-10 mins. After the fan has stopped, it is safe to switch off the powerpoint switch.

My cooker has shown an error code and is not heating up.

Refer to the user manual and look for the illustration based on the error code. If unable to troublseshoot, please contact our service centre.

Warranty & Repairs

How long is the warranty?
1 year standard warranty on product malfunction. All batteries come with a 6-month warranty. Warranty claims are only valid with proof of purchase ie. Order number for online purchases, Purchase receipt, E-warranty registration or Warranty card sent to our office.

What does warranty cover?

Warranty only covers electrical components, ie. Spare parts wear & tear are not included. Warranty does not cover issues due to user mishandling the product (eg: cracks / breakages due to hard force).

The product shows an error code and does not function properly anymore. What should I do?

Take note of the error code and refer to the user manual for the error code illustration. If user is unable to troubleshoot, bring the product to the service centre and inform our staff on the issue. Do not attempt to dismantle the product. By doing so, warranty will automatically be voided.

How long does servicing an item take?

For simple issues, repairs can be completed within 3 working days. For more complicated problems which require testing, it may take up to 7-10 working days.

Is transport service provided for faulty items?

We only provide transport service for our Dual Intelligent Cookers which are still within the warranty period. Should customers require transport service, we are able to arrange at a fee.

I have placed an order. When can I receive my item?

Orders will be processed within 2 working days, and it may take up to 5 working days for the order to be delivered. Customers will be notified via email when their orders have been sent out.

Can I buy electrical parts and repair it myself?

We do not allow sales of electrical parts. All our products need to be repaired by our certified technician.