Grunn Vibration Wireless Mop M2-Magicmop

FAQ

Product FAQ

Is user manual provided?

Yes, please refer to the user manual on how to set up the product.

My item cannot be charged

Ensure the charger used is correct. Other product’s charger is not compatible.

My item is only able to operate for a short time and I need to charge the battery again.

Average lifespan for lithium ion batteries is 14-18 months. Most possible reason is the battery needs to be changed. Please contact our office for purchase.

How do I maintain the item?

Use a clean cloth to wipe away any dust accumulated on the product.

After each use, scrub away the dirt accumulated on the mopping pads before washing. Mopping pads can be hand washed or machine washed.

After each use, pour away any remaining liquid in the water tank. To wash the water tank, pour in clean tap water, shake the base lightly and pour out the water. Repeat 2-3 times. 

Where can I purchase spare parts?

Please search for “Spare parts” under “Grunn” tabs, there will be a link to direct customers on the purchase. Alternatively, spare parts can be purchased from our office and authorised dealer shop. You may contact us to check on stock beforehand.

Warranty & Repairs

How long is the warranty?
1 year standard warranty on product malfunction. All batteries come with a 6-month warranty. Warranty claims are only valid with proof of purchase ie. Order number for online purchases, Purchase receipt, E-warranty registration or Warranty card sent to our office.

What does warranty cover?

Warranty only covers electrical components, ie. Spare parts wear & tear are not included. Warranty does not cover issues due to user mishandling the product (eg: cracks / breakages due to hard force).

The product shows an error code and does not function properly anymore. What should I do?

Take note of the error code and refer to the user manual for the error code illustration. If user is unable to troubleshoot, bring the product to the service centre and inform our staff on the issue.

How long does servicing an item take?

For simple issues, repairs can be completed within 3 working days. For more complicated problems which require testing, it may take up to 7-10 working days.

Is transport service provided for faulty items?

We only provide transport service for our Dual Intelligent Cookers which are still within the warranty period. Should customers require transport service, we are able to arrange at a fee.

I have placed an order. When can I receive my item?

Orders will be processed within 2 working days, and it may take up to 5 working days for the order to be delivered. Customers will be notified via email when their orders have been sent out.

Can I buy electrical parts and repair it myself?

We do not allow sales of electrical parts. All our products need to be repaired by our certified technician.