Grunn Robotic Vacuum Cleaner i2-Ecobot

FAQ

Product FAQ

I have placed an order. When can I receive my item?

Orders will be processed within 2 working days, and it may take up to 5 working days for the order to be delivered. Customers will be notified via email when their orders have been sent out.

Is user manual provided?

Yes, please refer to the user manual on how to set up the product.

How do I maintain the item? Which spare parts can be washed?

Clear the dustbin at least once a week.

Do not wash the hepa filter, use a brush to clean off the dust. Change the filter at least once every 6 months. 

Netting filter, side spinning brushes and the dustbox can be washed. Dry the parts thoroughly.

Use a damp cloth to clean off any excess dust accumulated on the item.

Remove any leftover water in the mopping tank and wash the mopping cloth after each use.

Can I use chemicals in the mopping tank?

Do not add any chemicals in the mopping tank. Only plain tap water is allowed. If the mopping tank malfunctions due to chemical added, warranty will not be covered due to user mishandling.

There is a beeping sound when I try to charge it.

Please switch on the power button located at the bottom of the robot to enable charging.

My robot is only able to operate for a short time and I need to charge the battery again.

Average lifespan for nickel batteries is 8-12 months. Average lifespan for lithium ion batteries is 14-18 months. Most possible reason is the battery needs to be changed. Please contact our office for purchase.

Where can I purchase spare parts?

Please search for “Spare parts” under “Grunn” and “Harumi” tabs, there will be a link to direct customers on the purchase. Alternatively, spare parts can be purchased from our office and authorised dealer shop. You may contact us to check on stock beforehand.

Warranty & Repairs

How long is the warranty?
1 year standard warranty on product malfunction. All batteries come with a 6-month warranty. Warranty claims are only valid with proof of purchase ie. Purchase receipt, E-warranty registration or Warranty card sent to our office.

What does warranty cover?

Warranty only covers electrical components, ie. Spare parts wear & tear are not included. Warranty does not cover issues due to user mishandling the product (eg: cracks / breakages due to hard force).

The product shows an error code and does not function properly anymore. What should I do?

Take note of the error code and refer to the user manual for the error code illustration. If user is unable to troubleshoot, bring the product to the service centre and inform our staff on the issue.

How long does servicing an item take?

For simple issues, repairs can be completed within 3 working days. For more complicated problems which require testing, it may take up to 7-10 working days.

Is transport service provided for faulty items?

We only provide transport service for our Dual Intelligent Cookers which are still within the warranty period. Should customers require transport service, we are able to arrange at a fee.

Can I buy electrical parts and repair it myself?

We do not allow sales of electrical parts. All our products need to be repaired by our certified technician.